Stòffa

Stòffa redefines luxury menswear with an ethos of slow fashion and artisanal craftsmanship. As the brand scaled its exclusive model of private appointments and online experiences, they needed a retention strategy that felt as intentional and high-touch as their products.

We developed a sophisticated retention ecosystem that focused on the post-purchase journey. By mapping out key moments and implementing elegant email automations, we delivered personalized communication that guided customers, shared the brand's story, and anticipated their needs, seamlessly unifying their showroom and digital touchpoints.